What are your policies?
Why is a retainer fee required?
Retainers are done to ensure that you have your desired project(s) and dates secured! Time is of the essence so I want to make sure that I have enough time to work on every project. They also secure your rentals if you choose to rent canvases/props from me.
What forms of payment do you take?
I take payments via:
Chase Quick Pay: firstname.lastname@example.org
Pay Pal: email@example.com
If you choose to pay via PayPal, please be sure to select the "send money to friends and family" option. That would help me out greatly!
Can I provide canvases and bottles for you?
Yes! You can always provide me with your own mirrors, chalkboards, cardstocks, and bottles for me to work with. Prices will vary then, so please contact me for this option!
What is the process for renting and how long is the rental period?
Rentals are dealt with like any other order, except you return the products at the end.
Clients shall assume 100% liability for damages incurred to supplies during rental duration. Inspections shall be conducted prior to and after release of appropriate items. Costs required to replace or restore rented items back to pre-rented condition, whichever is lower, shall be paid in full by the client.
What is the turnaround for orders?
Depending on what is that you are ordering, most orders such as cups, have an expected turnaround time of approximately 2-3 weeks. If you need it sooner, please contact me directly so we can work something out. There can be a possible "rushed order" fee with certain orders in a certain time frame.
Is it possible to "rush" an order?
In the case that you do need a rushed order, depending on what it is, it is possible to do with a rushed order fee.
Do you ship?
Yes! Most things are able to be shipped to you (out of the city and state). Please contact me to get specifics!